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Don’t Get Famous For Doing Customer Service On Social Media Wrong — 5 Steps To Protect Your Brand

More than 85% of CEOs recognize customer experience as a differentiator in our world where brand loyalty is waning and your products are becoming commodities. Why then are so many companies becoming famous for having their terrible customer experience mistakes caught on camera? Kymberlaine will share 5 practical steps you can take to make sure that your customer experience design won’t make you the next viral media star for doing it all wrong.

Kymberlaine Banks
Kymberlaine Banks

Kymberlaine Banks leverages decades of marketing, communications, and public relations experience to help companies create customer relationships that increase brand loyalty, customer lifetime value and profitability. Since 2010, she has been collaborating with clients in travel, telecom, financial service and retail to design WOW social media customer experiences at Telvista.



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Thursday, August 31, 2017
7:15 AM to 9:00 AM

Offices of Freeman+Leonard / BravoTECH
Heritage Square I – 10th Floor
4835 LBJ Freeway, Dallas, TX, 75244
View on map / get directions

Coffee & Networking: 7:15 – 7:45 am
Speaker(s): 7:45 – 8:45 am
Closing and Wrap Up: 8:45 – 9:00 am